Microsoft Surface Pro Power Cord Recall: Company To Replace Overheating Power Source For Free

Microsoft Surface Pro Power Cord Recall: Company To Replace Overheating Power Source For Free how to redeem
Microsoft will announce Friday a recall on Surface Pro power cords for models sold before July 15, 2015 due to customer reports of overheating. The faulty power cords will be replaced for free. Microsoft

 

Microsoft shared with Channelnomics Tuesday that the company would be recalling power cords for older Surface Pro models to protect users from the danger of overheating.

According to the company, cords that have been “sharply or repeatedly bent” or “tightly wrapped” can end up overheating and are a potential fire hazard. Microsoft will reportedly issue a statement about the recall on Friday, January 22 at 9 a.m., via the company’s blog page . There will also be a site set up with additional information about who qualifies for the recall.

So which Surface Pro models will the power cord recall include? According to Channelnomics , the voluntary recall of the power supply affects all Surface Pro models purchased before July 15, 2015. This includes the original Surface Pro released in 2013, along with the more recent Surface Pro 2 and Surface Pro 3. This will not presumably include Surface Pro 4 as the device was launched after July 15, or any other non-Pro Surface devices and computers.

Microsoft has not announced any details for how the recall will work, including how customers affected by the faulty cords can get a replacement or how long it will take. iDigitalTimes reached out to Microsoft to confirm the report and a representative for the company issued this statement:

"As a result of damage caused by AC power cords being wound too tightly, twisted or pinched over an extended period of time, a very small proportion of Surface Pro customers have reported issues with their AC power cord. We will be releasing details of how customers can obtain a free replacement cable shortly."

While there are no official reports on how many customers the recall will affect, safe to say the number is in the millions. Gartner research firm reported that 1.8 million Surface Pros were sold in 2014 and another 1.5 million in the first half of 2015.

When more details concerning the recall are learned, we’ll be sure to update.

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